Terms and Conditions
462 Turnhurst Road, Packmoor, Stoke on Trent, Staffordshire, ST7 4QQ
Cake Terms & Conditions
All sales made by Tsp are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don't understand please feel free to contact us on heather@tspbake.co.uk
1. Booking Fees
1.1. All cakes require payment at the point of ordering, if no payment has been received your order is not in our diary.
1.2. All orders are only confirmed when the booking fee has been paid. Please note that all booking fees are non-refundable once the cake or decorations have been made and are only transferrable in certain circumstances. See ‘Section 14’.
2. Payment Schedule
2.1. Once the cake design has been finalised.
2.2. Unfortunately, we do not offer the option to pay in installments or by credit or debit card. All payments are to be made by BACS transfer or via the website.
3. Cake Details
3.1. Once the booking form has been sent, please review all the details carefully especially; cake tier sizes, flavour choices, spellings of names, allergen information, delivery time and contact numbers – please advise us of any changes as soon as possible.
3.2. The cake will be made according to the booking form and therefore it is imperative that all details are checked carefully. Any errors not picked up on the booking form before the cake is made will not be considered to be our error.
4. Alterations To Orders
4.1. We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 4 weeks of the event cannot always be guaranteed.
4.2. Changes to cake designs may be subject to an additional cost. This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.
4.3. Please take the time to check the new copy of the order form with the amendments carefully and let us know by return if any changes are needed. See section 4.
5. Collection Of Cakes
5.1. Cakes and baked treats must be collected at your allotted time, our bakery is in our home studio and we need to minimize disruption to home life. You will be advised of your collection time at the point of ordering.
5.2. Cakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. We do not take any responsibility for any damage that may occur to the cake once it has left us.
5.3. We advise cakes to be places on a level, steady surface for transport e.g., in the passenger footwell of your car. We are happy to place the cake safely in the car for you if required. The cake should then be stored in the box at room temperature and out of direct sunlight until taken to the venue.
6. Non-Edible Elements
6.1. Most of our stacked cakes will contain non-edible elements such as plastic dowels, flowers, or cake toppers. We will advise you of any non-edible elements that need to be removed during cutting.
6.2. As we will not personally be cutting the cake, we cannot accept any responsibility for any non-edible elements not removed prior to serving..
7. Shelf Life
7.1. We recommend our cakes be eaten within 3 days of the event for them to be enjoyed at their best.
7.2. Left over cake can be frozen if you would like to, we can discuss this with you at collection.
8. Allergens & Special Dietary Requirements
8.1. All allergy and special dietary requirements should be conveyed to Tsp during the ordering process. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of the cake. If ordering via the website please add any dietary requirements to the order form comments section. Please note we may need to cancel your order if we cannot accommodate these changes.
8.2. Unless otherwise stated, all cakes contain; gluten, butter and eggs and are made in an environment that handles; nuts, soya, and alcohol. Gluten-free, nut-free, and dairy free cakes can sometimes be made on request; however, we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of the product.
8.3. We would recommend anyone with a severe nut; dairy or gluten intolerance does not eat our cakes.
8.4. We will provide full allergen information with the cake upon collection or delivery.
8.5. Tsp accepts no liability for customers suffering allergic reactions from eating our cakes.
9. Publication & Promotional Rights
9.1. The company, Tsp is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
9.2. From time to time our designs are published in the media e.g., wedding magazines, websites, and blogs. We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
9.3. The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
10. Commissioning A Cake That Is Similar to Another Design
10.1. If you request a cake that is not our original design, we will seek the permission of the original designer to recreate it. This cannot be guaranteed.
10.2. If you wish to have us recreate someone else’s design, we would prefer not to directly copy it, but to use it as a basis to design your cake around so that it is unique to you. This can be discussed at your consultation.
11. Cancellations/Refunds
11.1. Cancellations from the date of booking until 14 days before the event will be refunded unless any design work has been started on the cake.
11.2. Cancellations with less than 14 days’ notice are subject to full payment.
11.3. There may be a rare occasion when Tsp needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day.
12. Change Of Date
12.1. If you need to change your event date, please let us know as soon as possible. Any changes are subject to availability and are not guaranteed. Please liaise with us to check our availability before moving your date. We always advise getting more than one new date option from your venue for a move of date to give us the best chance of being able to change the date.
12.2. If we can change your date, provided it is within 12 months from the day you request the change, the booking fee will be transferred to the new date.
12.3. If you are moving to a date further ahead than 12 months from the day you request the change, the first booking fee will not be refundable or transferable. It will be classed as a cancellation and a new booking as it is highly likely we will have turned down other work for your first date.
12.4. If you are moving your event to a date we are unavailable for, unfortunately the booking fee will be strictly non-refundable as this covers work already completed in the run up to your event (this may include but is not limited to: phone calls, emails, completing and sending forms, holding consultations, providing taster boxes and it is also highly likely that we will have turned down other work for your original date).
12.5. Date changes to different years may be subject to an additional charge in line with our yearly cost increases e.g., a date change from 2026 to 2028.
12.6. Date changes from off peak days/months to peak days/months, may be subject to an additional charge e.g., a date change from a Thursday in January to a Bank Holiday in August.
12.7. We would strongly advise that you take out event insurance that covers you in the event of a cancellation/change of date that is out of your control.
13. Complaints
13.1. In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered or collected so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.
13.2. If the compliant is regarding the quality of the cake, we may ask for the cake or the remainder of the cake to be returned to use within 48 hours of delivery for inspection.
13.3. If the complaint is regarding the design of the cake, but the cake was made according to the booking form and sketch which has been checked and approved, we cannot be held responsible for any errors not picked up by the customer.
13.4. For any complaints we can only deal with the person who booked the cake originally.
13.5. You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.
13.6. Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future. If this happens, we may seek to take legal action against you.
14. Other Suppliers goods and equipment
14.1. Should you wish to have us use other suppliers products such as toppers, fresh flowers we will not be held responsible for faulty, incorrect or damaged goods.
14.2. Delays in receiving goods from other suppliers might mean that we have to leave them off the final cake, this is of no fault of Tsp and should be taken up with the supplier of said goods. We will of course contact the supplier and endeavor to find a replacement on the day.
We reserve the right to revise and amend these terms and conditions. However, you will only subject to the terms and conditions in force at the time you place your order with us. If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new booking form and these will supersede any previously sent to you
By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.